Worst u-haul location around, awful management. Save yourself the headache, make the drive and go to a different location.
If I could leave ZERO stars I would!! Horrible place, got my Ubox emptied 48 hrs before next billing date and they STILL CHARGED MY CARD. Incompetent,rude. I will never use Uhaul again and I suggest everyone stay away from using this company. Their automated service is beyond a joke. You just get passed to one person after another. Forget about getting ANY customer service. I had them even hang up on me. My only recourse is to DRIVE to the location and ASK for a refund from a employee who yelled at me. Fat chance. I am now reporting this company to the BBB and to the Consumer Affairs.This is just the tip of the iceberg of the horrible experience I've had with UHaul since July.
Rodents will destroy your belongings! We drove an hour to get their so-called climate controlled storage. We should have driven away immediately when we saw the temperature reading in the 80s downstairs and it was hotter upstairs but we had already moved a truck full of sculpting materials and artwork. This was in August of 2016. Upon returning to remove these from storage last week, it was discovered that mice droppings were everywhere, having ruined many of the materials and a mold was destroyed by rodents having knawed out pieces. This represented thousands of dollars lost. Their insurance company claims we should have had insurance when the cause was the company's sheer negligence. How could they possibly be charging people for storage when the place is overrun with rodents and not bear any financial culpability? Outrageous!!! Additionally they raised their rates while the materials were in storage. Run away from this place or your belongings will be ruined!!!
They gave me a one way rental for the truck but a in town rental for the trailer! I had to pay 450 for their mistake!
Rented a truck from this place, process was smooth and fast. Nice truck ran well, no issues. Price was good everything went well.
U Haul Moving Storage Of Westfield is a US Moving Company based in Westfield, Massachusetts. U Haul Moving Storage Of Westfield is located at 50 Springfield Rd, Westfield, MA 01085, USA.
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